The Sunday Times Best Places to Work List

Wilmslow-based leading global compliance specialist, The Citation Group is thrilled to announce that it has been named one of the Sunday Times Best Places to Work in the UK 2023, marking the fourth time it’s achieved this prestigious recognition since 2015.

Research shows that companies with leading engagement scores, outperform the market across all key measures from quality to safety to customer satisfaction to growth. Around the world 19% of workers are miserable* and low engagement costs the global economy 11% of GDP*. Disengagement has a detrimental impact on life, wider society and health – with those who are miserable at work having low levels of wellbeing and being 23% more likely to visit A&E*.

Engagement has been the foundation of The Citation Group’s global business strategy for more than a decade, so it’s no surprise that they can point to their leading customer retention and impressive growth record over the last 10 years. Their feature in the list – the fourth time they’ve entered and been placed, since 2015 with improved results on each occasion – shows they practice what they preach, putting colleague engagement at the heart of everything they do as the business continues to expand.

The Citation Group’s overall engagement score was 83%, with 91% expressing a good relationship with management. Citation achieved impressive scores across the key drivers of employee engagement and workplace happiness including instilling pride (85%) and job satisfaction and feeling they do something worthwhile (85%).

Chris Morris, Group CEO at The Citation Group, said:

“I believe that our fast-track growth and success is down to the remarkable colleagues we have in the business. This achievement is something every single member of the team can feel proud of. Our strongest asset here at The Citation Group is our people, we’ve always believed that if we look after our skilled and talented professionals then the business will be stronger as a result, providing a better-quality service to our clients. I couldn’t be prouder that The Citation Group has been named by The Sunday Times as one of the Best Places to work in the UK, as voted for by our colleagues.”

“This prestigious list recognises not only the efforts we put into making sure we offer a brilliant colleague experience, but also the culture, teamwork and common vision we share – building better businesses to create a better world. I am pleased that this is reflected in their job satisfaction and happiness whilst at work. Our wonderful team are what make The Citation Group an excellent place to work.”

The Group values its employees and takes the time to invest in them, development is continuous for all colleagues, with over 40% successfully undertaking more formalised programmes in 2022 across a wide range of skills from Health & Safety to HR to commercial and leadership programmes, including its’ Women in Leadership programme. There are annual peer recognition awards, Mental Health First Aiders, mindfulness sessions, a 24/7 EAP counselling helpline, a wellbeing support, flexible working, and continuous learning training for all.

The Sunday Times Best Places to Work recognises and celebrates the best employers in the UK based on feedback from employees and an independent assessment of workplace culture, leadership, and employee engagement and wellbeing. Citation’s employee response rate was an incredible 94% – a powerful demonstration of their employee engagement.

*Stats from Gallup’s State of the Global Workforce Report 2022.