Privacy Policy

This privacy notice tells you what you can expect when you visit the Citation Group website. It does not apply to any of the Citation Group companies or any other interactions you may have with the Citation group. Any questions, concerns or queries relating to how the Citation Group process your personal data should be direct to the Group Data Protection Officer whose details can be found at the bottom of this notice. 

This notice should be read in conjunction with our terms and conditions of using this website. 

Visiting this website 

While browsing this website you will remain anonymous, however the Citation Group collects details of your visit including the type of device, browser and operating system that you used to access this site, the time and duration of your visit and the pages you accessed. If you have consented to cookies, some will be cookies to remember your visit and preferences to help us personalise your next visit. 

If you make an enquiry through this website, any personal data you have included in your request will be passed to the relevant person in order to respond. This personal data is likely to be name, email address and contact phone number (if a call back is required). If you have accessed our careers page and submitted an enquiry or sent a CV through, this will go to our internal recruitment team; please refer to the Citation privacy notice on how we handle job applicants https://www.citation.co.uk/privacy-policy/#jobs.

When you visit www.citationgroup.com we use a third-party service, Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed for the Citation Group in a way which does not identify anyone. Google may also use this data for their own analytical purposes (https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008) to transfer this data to the United States. If you’ve changed your mind and want to withdraw consent to this, click on the icon at the bottom left of the screen and adjust the settings accordingly. 

The only other third-party cookies we have on the site are for LinkedIn, as with Google Analytics cookies, if you don’t want your data to be shared be sure to go back to the icon at the bottom right and amend settings accordingly.

Legal basis to processing 

As a visitor to the site, you will have been prompted to adjust cookie settings prior to browsing, and you may have submitted an enquiry or CV, in all cases this processing is with your consent. 

Your Rights

Under data protection legislation, you have rights as an individual which you can exercise in relation to the information we hold about you.

These rights include:

• The Right of Subject Access – this is the right to access data we hold about you and, where required, an explanation of that data.
• The Right to Rectification – this is the right to have inaccurate or incomplete data rectified.
• The Right to Erasure – this is also known as the ‘right to be forgotten’ and means that in certain circumstances you have the right to ask us to delete data we hold on you.
• The Right to Restrict Processing – this is where you can request that we restrict/block processing of personal data (but still retain it)
• The Right to Data Portability – this allows people to reuse their persona data by requesting it in a useable format.
• The Right to Object – this right allows you to object to us processing your personal data. This is typically related to processing based on legitimate interest, performance of a task in the public interest, direct marketing and processing for scientific or historical research.

You can read more about these rights here – https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

Complaints or queries 

The Citation Group tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Citation’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to:

Jezz Gobran
Group Data Protection Office
Citation Group
Citation Limited
Kings Court
Water Lane
Wilmslow
SK9 5AR

If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office in their capacity as the statutory body which oversees data protection law – www.ico.org.uk/concerns.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 20^th August 2019